Nedbank Private Wealth – Zentity a.s.

Private Banking App — Rated #2 Globally

Nedbank Group is one of the largest financial services groups in Africa. Offering wholesale and retail banking services as well as insurance, asset management and wealth management solutions through its frontline clusters, namely Nedbank Corporate and Investment Banking. Nedbank Retail and Business Banking, Nedbank Wealth and the Rest of Africa (Namibia, Eswatini, Malawi and Lesotho).

Project Introduction

As penetration of smartphones is growing steadily and managing banking services on customers’ smartphones has become standard, Nedbank decided to provide its customers with innovative and advanced digital channels.

Nedbank decided to create a sophisticated mobile channel which has a state-of-the-art design and easy to use navigation and handling.

The application is supposed to deliver both convenience for Nedbank’s customers as well as easing up operations of Nedbank customer service processes.

Client

South Africa & Isle of Man

Client HQ

2017 & 2018

Year of realization

The Challenges

Challenging time frame

The digital channel was supposed to go live in its initial version within 6 months.

Digital strategy

The Nedbank app should have ease of navigation at its core. The design needed to be sleek, minimalistic, and easy to navigate. Clients should be able to reach their most frequently used features from anywhere in the app with the least number of taps. Additionally the app should allow users to customize the widgets and balances they can view as part of a sneak peek feature.

Integration is key

The new mobile application needed to be fully integrated into two different core system infrastructures.

Solution

The application was delivered within the requested 6 month time-frame with full functionality. Additionally it was rated the second best Private Banking mobile banking App – globally (by Cutter Associates Wealth).

Front-end features included:

Available for both, iOS and Android
Biometric identification
Financial overview
Augmented reality
Chat with private bankers
Siri payments
Transactions management

… and many more.

Integration with Zentity Digital Server

The architecture of this mobile banking solution is based on a key integration element, Zentity Digital Server, which provides a straightforward and secure way of integrating the front-end and back-end part of the solution. In this case, it also covered the integration of two separate back- end infrastructures into one mobile banking application. Therefore allowing customers to access information from two separate back-end infrastructures.

The Zentity Digital Server also provides many additional features which play a significant role in this state- of-the-art digital banking solution; for example, push notifications, end-to-end localization, mock- interfaces, content management, content caching and many others.

Banking and beyond

Zentity’s Digital Banking is a freely customisable omni-channel platform solution integrating web, mobile and smartwatch applications allowing you to securely provide any services you deem attractive for your clients.

Our Digital Banking will help you to engage more customers more frequently. At the same time it allows you to streamline your front-ends and simplify the connectivity to your backend infrastructure and keep your operational costs under control.