Stredoslovenská energetika, a. s.

Stredoslovenská Energetika is the second largest electricity provider in Slovakia providing 600 000 households with electricity. SSE also provides gas to private and commercial customers.

Project Introduction

To lead in an increasingly competitive and innovative energy market Stredoslovenská Energetika decided to enhance its digital strategy by a customer portal.

Stredoslovenská Energetika wants to operate a state-of-the-art customer portal in Slovakia to allow customers to have one platform to get information and interact with Stredoslovenská Energetika regarding their electricity or gas contracts. The platform aims at increasing customer satisfaction and reduce operational cost.

Client

Žilina, Slovak Republic

Client HQ

2020

Year of realization

The Challenges

Platform and business unit overarching scope

Provide a consistent customer experience on both digital channels – mobile and web

One platform to serve both residential (B2C) and business customers (B2B)

Providing information and initiating transactions such as payments or payment history for both, electricity and gas contracts

Integrated Loyalty program

The channel should be managed through an administration console for the channel admins

Demanding integration requirements

Integration of the digital channels with various core systems across different business divisions (electricity and gas)

Integration of 3rd party services to provide real-time market information to support buying decisions

Integration of marketing and shop functionalities within the channel

Complex project environment

The project had to integrate and span over multiple business divisions historically using different project and delivery methodologies from traditional models to agile development.

Solution

Together with the teams of Stredoslovenská Energetika the digital channels were successfully delivered on time and scope.

The new digital channel provides among other features

Native front-ends for Android, iOS and web
Ultra-secure authentication and log-in (cross channel)
Integrated Loyalty system
Overview of contract and payment information
Payment functionalities
Real-time electricity market pricing
Secure direct messaging to customer
Marketing & Sales functionalities such as banners and eShop
Administration console as a central function to manage the channel

The launch of the customer platform opened completely new possibilities and convenience for Stredoslovenská Energetika’s customers, allowing Stredoslovenská Energetika to provide a fully digital experience to their customers.

For the complex technical realisation various Zentity products have been combined into an open and flexible digital architecture

Zentity Digital Server as the heart of the solution was used for integration into SSE’s core systems as well as 3rd party integration
Push Server enables SSE to securely communicate to their customers directly
Integrated Loyalty gives the freedom to actively and flexibly manage the loyalty program
Auth Server was used to provide an easy yet secure identity management
Zentity Admin Console was implemented to provide intuitive and detailed channel management functionalities
Translation Hub ensures that alls languages versions of the channel are being managed in a coordinated and easy way, allowing any translation changes to be rolled out into the apps without creating a new version of the app.
All front-ends are native developments

The architecture and it’s components have been designed and put together so that all digital channels can now be centrally maintained. It allows Stredoslovenská Energetika to flexibly and quickly integrate new services for its customers in the future.

The one engine you need for your digital channels

Implementing new digital solutions based on Zentity Digital Server is key to lead in a competitive digital market.

Zentity Digital Server (ZDS) simplifies your digital channels by standardising the information exchange and business logic between your digital channels and your back-end systems. It is the most secure solution on the market that comes with a full module set for business functionalities allowing you to get ahead of the competition while keeping your costs under control.